Dr Ian Brooks NEW ZEALAND'S LEADING BUSINESS ADVISOR.
ABOUT IAN > Introducing Ian + Ian's Biography + Ian's Photo + Hear Ian Speaking + See Ian in Action + Ian's Speech Outlines
Ian's Biography

"Even an hour with this man will make a difference."

Dr Ian Brooks is New Zealand’s leading expert on customer care, creating customer value and becoming customer driven. As a former clinical psychologist and someone with over 35 years of experience in business, he is well placed to help people understand what it takes to attract, keep and sell more to customers.

Dr Brooks has written 15 books on business management and customer care. Over 100,000 copies have been sold in Australia and New Zealand. His books are also sold in North America, Great Britain and South Africa. Two books have been translated into Portuguese and are best sellers in Brazil. His latest book, written with Debbie Mayo-Smith, called 101 Tips for Creating a Great Customer Experience, was published by Penguin in early 2008 and is already a best seller.

A much sought after and internationally recognised business speaker, Ian inspires and entertains over 120 audiences each year in Australia, New Zealand, Canada, the United States, Great Britain, Dubai and Brazil. He is one of a few from New Zealand to have spoken at the Million Dollar Round Table in America, the world’s largest convention of insurance agents. His road show for the New Zealand Retailers Association attracted the largest audiences in the association’s history.

For nearly 30 years, Ian has consulted to organisations in Australia, New Zealand, Canada and the South Pacific helping them to survive and grow in this crowded and competitive market place. He is currently Customer Care Adviser to Australian retail brands such as Adairs, Bras N Things, Sanity Entertainment, Dusk, and Diva. He is Organisational Development Advisor to Zymus International, a privately owned New Zealand company that supplies beverage manufacturers in New Zealand and Australia. Dr Brooks also has extensive experience in the public sector and has worked with a large number of local authorities.

Dr Brooks is a practicing businessman. He has owned businesses and has held a number of board positions in small and medium-sized companies. He is currently managing director of Nahanni Publishing, chairman of Zero Emissions Limited and a chairman of Tell Simon Limited, a turn-key customer feedback system.

Ian is also a regular columnist on customer care for the New Zealand Business magazine.

What Ian Can Do for your Organisation >>

Speaker If you would like Ian to speak at your next conference,
contact him at: ian@ianbrooks.com
Dr Ian Brooks

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