 "Even an hour with this man will make a difference."
Dr Ian Brooks is New Zealand's leading
expert on customer care, creating customer value and becoming customer
driven. As a
former clinical psychologist
and someone with over 30 years of experience in business, he is well
placed to help people understand what it takes to attract, keep and
sell more to
customers.
Dr Brooks has written 15 books on business management and customer care.
Over 100,000 copies have been sold in New Zealand and overseas. This makes
Dr Brooks the most published author in business management in New Zealand's
history. His books are sold in North America, Great Britain and South Africa.
Two books have been translated into Portuguese and are best sellers in Brazil.
His latest book, written with Debbie Mayo-Smith, called 101 Tips for Creating a Great Customer Experience,
was published by Penguin in early 2008.
A much sought after and internationally recognised business speaker, Dr
Brooks inspires and entertains over 120 audiences each year in New Zealand,
Canada, the United States, Great Britain, Dubai, Brazil and Australia. He
is one of only six New Zealanders to have spoken at the Million Dollar Round
Table in America, the world’s largest convention of insurance agents.
His road show for the New Zealand Retailers Association attracted the largest
audiences in the association’s history.
For nearly 30 years, Dr Brooks has consulted to organisations in New Zealand,
Australia, Canada and the South Pacific helping them to survive and grow
in this crowded and competitive market place. His clients have included large
corporations, and many small and medium-sized businesses. Dr Brooks also
has extensive experience in the public sector and has worked with a large
number of local authorities.
Dr Brooks is chairman of the New Zealand Association for Customer Excellence
(www.nzace.co.nz) and
a regular columnist on customer care for the New Zealand Business magazine.
He is also a practising business man and is chairman of Zero Emissions Limited,
managing director of Nahanni Publishing Limited and chairman Business Drivers
Limited.
Dr Brooks is very active in, and committed to, the development of
sustainable transportation. He is particularly involved in the development
and implementation of low carbon fuel and vehicle technologies. Dr
Brooks is chairman of Low Carbon Vehicle Partnership New Zealand (LowCVP
New Zealand) which is a partnership between government, academics,
business and industry to promote low carbon fuel and vehicle technology
in New Zealand (www.lowcvpnz.co.nz). He is also chairman of Zero Emissions
Limited, a private company that licenses automotive workshops throughout
New Zealand to use its system of testing vehicle exhaust emissions
(www.zeroe.co.nz).
What Ian Can Do for
your Organisation >>
|
