 "Even an hour with this man will make a difference."
Dr Ian Brooks is New Zealand’s leading expert on customer care, creating
customer value and becoming customer driven. As a former clinical psychologist
and someone with over 35 years of experience in business, he is well placed
to help people understand what it takes to attract, keep and sell more to customers.
Dr Brooks has written 15 books on business management and customer care.
Over 100,000 copies have been sold in Australia and New Zealand. His books are
also sold in North America, Great Britain and South Africa. Two books have been
translated into Portuguese and are best sellers in Brazil. His latest book,
written with Debbie Mayo-Smith, called 101 Tips for Creating a Great Customer
Experience, was published by Penguin in early 2008 and is already a best seller.
A much sought after and internationally recognised business speaker, Ian
inspires and entertains over 120 audiences each year in Australia, New Zealand,
Canada, the United States, Great Britain, Dubai and Brazil. He is one of a few
from New Zealand to have spoken at the Million Dollar Round Table in America,
the world’s largest convention of insurance agents. His road show for
the New Zealand Retailers Association attracted the largest audiences in the
association’s history.
For nearly 30 years, Ian has consulted to organisations in Australia, New
Zealand, Canada and the South Pacific helping them to survive and grow in this
crowded and competitive market place. He is currently Customer Care Adviser to
Australian retail brands such as Adairs, Bras N Things, Sanity Entertainment,
Dusk, and Diva. He is Organisational Development Advisor to Zymus International,
a privately owned New Zealand company that supplies beverage manufacturers in
New Zealand and Australia. Dr Brooks also has extensive experience in the public
sector and has worked with a large number of local authorities.
Dr Brooks is a practicing
businessman. He has owned businesses and has held a number of board positions
in small and medium-sized companies. He is currently managing director
of Nahanni Publishing,
chairman of Zero Emissions Limited and
a chairman of Tell
Simon Limited, a turn-key customer feedback system.
Ian is also a regular columnist on customer care for the
New Zealand Business magazine.
What Ian Can Do for
your Organisation >>
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