"Even an hour with this man will make a difference."
 Dr
Ian Brooks is New Zealand’s foremost expert on customer care, creating
customer value and becoming customer driven. He is a regular columnist on customer
care for New Zealand Business magazine.
Ian has written 15 books on business management and customer care. Over
100,000 copies have been sold in New Zealand and overseas. This makes Ian the
most published author in business management in New Zealand's history. His books
are sold in North America, Great Britain and South Africa. Two books have been
translated into Portuguese and are best sellers in Brazil. His latest book,
101 Tips to Create a Great Customer Experience, co-authored with Debbie Mayo-Smith,
has been very popular in both New Zealand and Australia.
A much sought after and internationally recognised business speaker, Dr Brooks
inspires and entertains over 120 audiences each year in New Zealand, Canada,
the United States, Great Britain, Dubai, Brazil and Australia. He is one of
only six New Zealanders to have spoken at the Million Dollar Round Table in
America, the world’s largest convention of insurance agents. His road
show for the New Zealand Retailers Association attracted the largest audiences
in the association’s history.
For nearly 30 years, Ian has consulted to organisations in New Zealand, Australia,
Canada and the South Pacific helping them to survive and grow in this crowded
and competitive market place. He is currently Customer Care Adviser to
Australian retail brands such as Adairs, Bras N Things, Sanity Records, Virgin
Records, HMV Records, Dusk, and Diva. Dr Brooks also has extensive experience
in the public sector and has worked with a large number of local authorities
and central government agencies.
Dr Brooks is has over 35 years experience as a practicing businessman. He has
owned businesses and has held a number of board positions in small and medium-sized
companies. He is currently managing director of Nahanni Publishing Limited,
chairman of Zero Emissions Limited and chairman of Tell Simon Limited, a turn-key
customer feedback system.
Dr Brooks is has over 35 years experience as a practicing
businessman. He has owned businesses and has held a number of board positions
in small and medium-sized companies. He is currently managing director
of Nahanni Publishing Limited,
chairman of Zero Emissions Limited and a
chairman of Tell
Simon Limited, a turn-key customer feedback system..
What Ian Can Do for
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