Does
every staff member respond promptly and warmly to customers,
both on the phone and face-to-face?
- Do customers have a positive experience with a staff that is knowledgeable,
friendly, courteous and helpful?
- Are staff members trained to understand, and be responsive to, customer
needs?
- Are orders/quotes/requests processed promptly, efficiently and accurately?
- Is assistance or advice offered when appropriate: e.g. if a customer is
considering a product unsuitable for the use they have in mind?
- Are necessary follow-ups done as and when promised?
- Are staff members adequately equipped to do their jobs?
- Are customer-service personnel trained and empowered to make decisions
for prompt resolution of customer complaints? Source: Her Business
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