to Focusing on the Internal Customer |
- Organise the workforce into natural work teams.
- Give them the skills to work as a team.
- Give them the time to meet regularly as a team.
- Require them to identify their customers' needs and set specifications
for their process.
- Establish a process for them to monitor and report their own key
performance indicators.
- Recognise and reward good performance.
Source: The Yellow Brick Road, by Dr Ian Brooks
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