to Making Your Customers Feel Valued |
You value your customers. You know they are the people paying your
wages. Do they know you value them?
- Make eye contact.
Look your customer straight in the eye. Smile and look friendly. Show
your enthusiasm.
- Thank them for coming.
Say thank you. Show you're grateful by being interested in there and
their problem. Show you care.
- Listen.
Listen to what they say and how they say it. Tune the rest of the world
out and tune them in. Listen to understand they problem.
- Work hard.
Work tirelessly to solve their problem. Have a can-do attitude. Put your
skills to work to benefit them. Give them a 100'90 solution and no
additional problems
- Follow Up.
If you can, make a follow up call to check that everything is OK
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