to Managing Your Way To Excellent Customer Service |
Do not just send front-line staff on customer service training courses.
Send managers and supervisors to learn how to:
- Hire the right kind of people.
- Bring the world of the customer into the workplace.
- Train and motivate staff to deliver good service.
- Reward staff for delivering outstanding service.
- Create a culture of enthusiasm for caring about the customer and
delivering value.
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